Terms of saleS
ARTICLE 1 : OBJECT
TRUCKS ARENA (BOGEY BONNEVILLE UTILITAIRES) / SIRET : 53873103500019 (France).
The general conditions of sale described below detail the rights and obligations of the TRUCKS ARENA brand and of its customers in connection with the sale of the following goods :
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Spare parts for trucks
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Spare parts for commercial vehicles
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Spare parts for coaches and buses
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Spare parts for semi-trailers, trailers and other industrial vehicles
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Spare parts for construction machinery and other nautical and industrial engines
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Tools and personal protective equipment
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Maintenance equipment and consumables
Any service performed by TRUCKS ARENA implies the buyer's unreserved acceptance of these general conditions of sale.
ARTICLE 2 : PRODUCTS PRESENTATION
The characteristics of the products offered for sale are presented in the various sections of our site. The photographs are not contractual. TRUCKS ARENA cannot be held liable if errors occur. All texts and images presented on the TRUCKS ARENA site are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.
ARTICLE 3 : PERIOD OF VALIDITY OF SALES OFFERS
The products are offered for sale while stocks last. In the event of an order for a product that has become unavailable, the customer will be informed of this unavailability, as soon as possible, by email or by telephone. Certain products that cannot be stored will be ordered specially after validation of an order from one of TRUCKS ARENA's suppliers.
ARTICLE 4 : Products Prices
Our site indicates the prices in euros excluding tax and shipping costs. The amount of VAT and shipping costs are specified during the validation of the order by the customer. TRUCKS ARENA reserves the right to modify its prices at any time, but the products ordered are invoiced at the price in effect when the order is placed.
The proposed prices include the discounts and rebates that TRUCKS ARENA would be required to grant in view of its results or the assumption by the buyer of certain services. Customers with an account number issued by BOGEY BONNEVILLE UTILITAIRES, BOGEY BONNEVILLE SAS or TRUCKS ARENA benefit from special discounts, these discounts are visible on the store provided that the customer is connected to the account that has been previously created with its conditions. particular. These conditions are adjusted according to the customer's purchase volume.
ARTICLE 5 : Order
The customer validates his order when he activates the "Order" link at the bottom of the "Order" page after having accepted these conditions of sale. Before this validation, the customer is systematically advised to check each of the elements of his order, he can thus correct any errors. TRUCKS ARENA confirms the order by e-mail, this information in particular includes all the elements of the order and the shipping details. The data recorded by the company TRUCKS ARENA constitute proof of the nature, content and date of the order. This is archived by TRUCKS ARENA under the legal conditions and deadlines, the customer can access this archiving by contacting Customer Service.
ARTICLE 6 : PAYMENT TERMS
Le règlement des commandes s’effectue par carte bancaire. Toutes les transactions effectuées avec des cartes de crédit et de débit sont débitées au moment de l’achat. Le client peut aussi valider sa commande par virement bancaire, dans ce cas, TRUCKS ARENA n’engage le traitement de la commande qu’après la transaction bancaire effectuée. Les clients ayants un numéro de compte délivré par BOGEY BONNEVILLE UTILITAIRES, BOGEY BONNEVILLE SAS ou TRUCKS ARENA peuvent valider leur commande avec leurs conditions de paiement habituelles en magasin. Professionnels de l’automobile vous pouvez faire une demande de création de compte client auprès de notre Groupe.
We offer 30-day deferred payment to companies, this payment method is subject to conditions. To be able to benefit from this advantage and allow us to study your request, please ask you to open your account on the "My account" page.
ARTICLE 7 : right of withdrawal
By using the www.trucksarena.com store, you have a withdrawal period of fourteen (14) working days from the date of delivery of the order. According to the provisions of article L.121-20 (France) and following of the Consumer Code : "The consumer has a period of fourteen (14) clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties, with the exception, where applicable, of return costs. The consumer can waive this period in the event that he cannot travel and simultaneously needs to call for an immediate service necessary for his conditions of existence. In this case, he would continue to exercise his right of withdrawal without having to justify reasons or pay penalties "with the exception of return costs.
The shipping costs of the order being calculated globally by TRUCKS ARENA, in accordance with the opinion of the Administration, in the event of return of only part of the order, no return shipping costs are due to the consumer. (including "one way" postage).
ARTICLE 8 : RETOUR DES PRODUITS
The right of withdrawal as provided by law does not oblige to take back damaged, damaged or used products. Our products are sold new, in the event of a returned product damaged by the customer, TRUCKS ARENA reserves the right to accept a refund for the products.
The product must be returned within fourteen (14) days of delivery : TRUCKS ARENA undertakes to reimburse the price of the product(s) purchased. All costs are the responsibility of the customer (return costs, shipping costs, transaction management costs). Only the price of the product(s) purchased will be refunded.
TRUCKS ARENA asks its customers to respect the following formalities for returning products (illustrated under the order return tab) :
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Carefully re-pack the product (s) to be returned in their original packaging in the best possible condition.
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Print the return slip on the site www.trucksarena.com, in the order of the "My account" section, circle the product (s) to be returned and add the document to your return package.
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Indicate the following address on the original packaging : BOGEY BONNEVILLE UTILITAIRES, 31 Avenue de la Roche Parnale, ZI Les Fourmis - 74130 BONNEVILLE, France
ARTICLE 9 : LATE PAYMENT (CLAUSE APPLICABLE TO PROFESSIONALS)
In the event of total or partial non-payment of the goods delivered on the day of receipt, the buyer must pay TRUCKS ARENA a late payment penalty equal to one and a half times the legal interest rate. The legal interest rate used is that in effect on the day of delivery of the goods. This penalty is calculated on the amount excluding tax of the amount remaining due, and runs from the due date of the price without any prior notice being required. In accordance with articles 441-6 c. com. and D. 441-5 c. com., any late payment automatically entails, in addition to late payment penalties, an obligation for the debtor to pay a lump sum compensation of € 40 for recovery costs. Additional compensation may be claimed, on supporting documentation, when the recovery costs incurred are greater than the amount of the lump sum compensation.
ARTICLE 10 : Delivery
Tout produit est livré sans garantie quant aux délais. La date limite de livraison varie suivant leur adresse et suivant la disponibilité des produits. Les frais de transport sont calculés en fonction du poids total de la commande et du lieu de livraison.
Nous mettons à votre disposition les transporteurs suivants :
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Colissimo
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MEA Transport
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UPS
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XPO Logistics
Lors de la validation de la commande, les fournisseurs seront sélectionnables selon le poids total de la commande, ses dimensions, ainsi que l'adresse de livraison du client. Selon les transporteurs, les délais de livraison varient. Colissimo vous assurent un colis livré dans les 48h ouvrés. En Europe, comptez de 3 à 4 jours pour la plupart des pays comme l'Allemagne, l'Italie ou encore l'Irlande. Ce délai peut aller jusqu'à 10 jours avec un autre transporteur et pour un colis de plus de 30 kg.
Les délais de livraison n'incluent pas les délais de préparation et d’approvisionnement.
ARTICLE 11 : CUSTOMER RELATIONS - AFTER-SALES SERVICE
For any information, question or complaint, the customer can contact the company from Monday to Friday, by mail or by phone.